NEW CLIENT POLICY

All new clients will be required to pay a non-refundable $25 deposit at the time of booking to secure their appointment. This will be deducted from the cost of service at your appointment. Once booked, any cancellation will result in the loss of deposit, regardless of notice given. The deposit is transferrable to a rescheduled appointment if a minimum of 48 hours notice is given. The deposit will be forfeited if less than 48 hours notice is given in the event that you wish to reschedule.

 

CANCELLATION POLICY

Cancellations with less than 48 hours notice will result in the requirement to pay a non-refundable $50 deposit to secure any future bookings. This will be deducted from the cost of service at your appointment. Once booked, any cancellation will result in the loss of deposit, regardless of notice given. The deposit is transferrable to a rescheduled appointment if a minimum of 48 hours notice is given. The deposit will be forfeited if less than 48 hours notice is given in the event that you wish to reschedule.

 

NO SHOW POLICY

If the client misses their appointment completely on the day they are required to pay the full cost of the service they were booked in for before being able to rebook any future appointments. They will also be required to pay a non-refundable deposit of $25 to secure any future bookings that will be deducted from the cost of service at your appointment. Once booked, any cancellation will result in the loss of deposit, regardless of notice given. The deposit is transferrable to a rescheduled appointment if a minimum of 48 hours notice is given. The deposit will be forfeited if less than 48 hours notice is given in the event that you wish to reschedule.

 

REFUND POLICY

During your appointment you will be asked if you are happy with the service and results provided for you. You will also be educated on how to maintain your hair/beauty services at home to increase longevity and achieve optimum results. If you are unhappy please let me know so I can resolve any concerns or issues for you. I welcome your feedback and always take it on board, so please know if anything isn’t quite right, I encourage you to let me know.

If you are unhappy with your results after leaving the salon, please contact me via email chrystal.does.hair@gmail.com within 14 days of the initial service, so I can book you in to address your concerns. I do not offer refunds under any circumstances for services rendered.

If you aren't fully satisfied with the products you have purchased from my salon, you are able to swap them out for something more suitable within 14 days from the purchase date, provided that the product is not overly used.

 

BOX DYE / TINTED HAIR / COLOUR BUILD UP

Colour build up, especially that of box dye can be problematic and unpredictable when lightening hair. An extensive consultation is performed prior to begginning your service to discuss your colour history and it is imperative that you share the correct information so that realistic expectations can be set relating to your hair's specific background.

 

CHLORINE/SWIMMING

Hair that has been exposed to chlorine may need to be treated with a prescribed haircare regime for several weeks prior to being lightened to prevent chemical reaction. A strand test is recommended prior to lightening hair that has been exposed to chlorine. Please inform your stylist if your hair has been exposed to chlorine.

 

DUTY TO INFORM POLICY

A thorough consultation is performed prior to your service to obtain information about your desired results. During this consultation you will be asked about your hair/beauty history so that the appropriate steps can be taken to plan your journey to achieving your dream results. Full disclosure during all pre-service consultations is mandatory. I will not assume responsibility for any adverse reactions suffered when a guest has failed to inform of contraindicating conditions.

 

INFERIOR PRODUCT USE

In order to achieve the best results from your service, it is recommended that you maintain your hair with the Paul Mitchell products recommended specifically for you at your hair appointment. Your stylist retains the right to refuse service due to inferior product use.

 

BEHAVIOUR

I am passionate about what I do, and I value the time spent working with clients. I ask that clients act respectfully at all times, have realistic expectations and trust the professional advice given regarding achieving your hair goals. In the event that client behaviour does not comply with these ethos service will be politely refused.

 

SKIN PATCH TEST POLICY

It is recommended that a skin patch test is carried out 24-48 hours prior to any chemical service being performed, however it is your decision to accept or decline this recommendation. If you choose to have a patch test carried out you must book this in as a separate appointment either via direct message, phone or through the online booking portal for a time slot that suits you at least 24 salon business ours prior to the service being carried out.

Receiving any chemical service can very rarely, in some individuals, cause an allergic reaction. This reaction can occur at any time even if a skin patch test has been performed successfully with no reaction and even if this service has been carried out on previous occasions.